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Consumer Rights

At CentreSouq, your satisfaction and trust are our top priority. In accordance with UAE Consumer Protection Law, we are committed to protecting your rights as an online shopper.

🔒 1. Privacy & Data Protection

  • Your personal information is kept secure and confidential.

  • We collect only the necessary information to process your order and improve our services.

  • We do not sell or share your data with third parties without your consent.

📦 2. Clear Product Information

  • All products are described with accurate images, specifications, and pricing.

  • Any promotions or discounts are clearly communicated.

🔁 3. Return & Exchange Policy

  • You have the right to return or exchange most products within 7 days of receiving your order if:

    • The item is damaged, defective, or incorrect.

    • The item is unused and in original packaging.

  • Some items (e.g., hygiene products, software, or custom orders) are non-returnable as per UAE law.

💳 4. Secure Payments

  • All online payments are processed securely through trusted payment gateways.

  • You will receive an official receipt and invoice for every purchase.

🚚 5. Shipping & Delivery

  • Orders are delivered within the promised timeframe (usually 1–3 working days).

  • Delivery fees, if any, are clearly shown during checkout.

❗ 6. Order Cancellation

  • You may cancel an order before it is shipped.

  • If the order is prepaid, the refund will be processed within 7 working days.

📞 7. Customer Support

  • Our support team is available to assist you with any issue via:

    • Phone: +971 563672838

    • Email:  info@centresouq.ae

    • WhatsApp: +971563672838

    • Support hours: 10 AM – 6 PM, Monday to Friday]

✅ 8. Warranty & Repairs

  • Products with manufacturer warranty will be serviced according to warranty terms.

  • For warranty claims, proof of purchase is required.

📜 9. Legal Compliance

  • All business activities comply with UAE laws and are licensed by Centrepoint General Trading L. L. C

  • We are registered for VAT and issue VAT invoices.


📢 Know Your Rights:

You can also contact the UAE Consumer Protection Department at: