Consumer Rights

At CentreSouq, your satisfaction and trust are our top priority. In accordance with UAE Consumer Protection Law, we are committed to protecting your rights as an online shopper.

🔒 1. Privacy & Data Protection

• Your personal information is kept secure and confidential.

• We collect only the necessary information to process your order and improve our services.

• We do not sell or share your data with third parties without your consent.

📦 2. Clear Product Information

• All products are described with accurate images, specifications, and pricing.

• Any promotions or discounts are clearly communicated.

🔁 3. Return & Exchange Policy

• You have the right to return or exchange most products within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused and in original packaging.

• Some items (e.g., hygiene products, software, or custom orders) are non-returnable as per UAE law.

💳 4. Secure Payments

• All online payments are processed securely through trusted payment gateways.

• You will receive an official receipt and invoice for every purchase.

🚚 5. Shipping & Delivery

• Orders are delivered within the promised timeframe (usually 1–3 working days).

• Delivery fees, if any, are clearly shown during checkout.

❗ 6. Order Cancellation

• You may cancel an order before it is shipped.

• If the order is prepaid, the refund will be processed within 7 working days.

📞 7. Customer Support

• Our support team is available to assist you with any issue via:

  • Phone: +971 563672838

  • Email:  info@centresouq.ae

  • WhatsApp: +971563672838

  • Support hours: 10 AM – 6 PM, Monday to Friday]

✅ 8. Warranty & Repairs

• Products with manufacturer warranty will be serviced according to warranty terms.

• For warranty claims, proof of purchase is required.

📜 9. Legal Compliance

• All business activities comply with UAE laws and are licensed by Centrepoint General Trading L. L. C

• We are registered for VAT and issue VAT invoices.

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📢 Know Your Rights:

You can also contact the UAE Consumer Protection Department at:

• Website: https://moiat.gov.ae

• Hotline: 600 522 225