Consumer Rights
At CentreSouq, your satisfaction and trust are our top priority. In accordance with UAE Consumer Protection Law, we are committed to protecting your rights as an online shopper.
🔒 1. Privacy & Data Protection
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Your personal information is kept secure and confidential.
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We collect only the necessary information to process your order and improve our services.
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We do not sell or share your data with third parties without your consent.
📦 2. Clear Product Information
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All products are described with accurate images, specifications, and pricing.
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Any promotions or discounts are clearly communicated.
🔁 3. Return & Exchange Policy
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You have the right to return or exchange most products within 7 days of receiving your order if:
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The item is damaged, defective, or incorrect.
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The item is unused and in original packaging.
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Some items (e.g., hygiene products, software, or custom orders) are non-returnable as per UAE law.
💳 4. Secure Payments
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All online payments are processed securely through trusted payment gateways.
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You will receive an official receipt and invoice for every purchase.
🚚 5. Shipping & Delivery
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Orders are delivered within the promised timeframe (usually 1–3 working days).
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Delivery fees, if any, are clearly shown during checkout.
❗ 6. Order Cancellation
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You may cancel an order before it is shipped.
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If the order is prepaid, the refund will be processed within 7 working days.
📞 7. Customer Support
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Our support team is available to assist you with any issue via:
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Phone: +971 563672838
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Email: info@centresouq.ae
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WhatsApp: +971563672838
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Support hours: 10 AM – 6 PM, Monday to Friday]
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✅ 8. Warranty & Repairs
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Products with manufacturer warranty will be serviced according to warranty terms.
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For warranty claims, proof of purchase is required.
📜 9. Legal Compliance
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All business activities comply with UAE laws and are licensed by Centrepoint General Trading L. L. C
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We are registered for VAT and issue VAT invoices.
📢 Know Your Rights:
You can also contact the UAE Consumer Protection Department at:
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Website: https://moiat.gov.ae
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Hotline: 600 522 225