Missing return and refund policy

RETURNS AND REFUNDS

Ordinary Returns Subject to meeting the conditions set out in this Returns and Refund section, we offer a returns policy which allows you to return delivered items to us for up to 14 days from delivery of your Order. We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, cash handling fees, taxes and any duties): (i) to your original tender type if you paid by payment card or PayPal or (ii) by issuing you with an online credit for the Platform for Orders paid for via our cash on delivery service. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Platform Account and register their details with us.

Damaged Goods/Defective Goods/Incorrectly fulfilled Orders: If an item in your Order is received damaged or defective or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 14 days of delivery for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. Replacement may be available. The mentioned conditions do not apply to free gifts given as offers.

Please email us on support@centresouq.com if you believe your goods have a manufacturing defect with pictures of item received and defect (if applicable).

Returning part of a bundle offer price: Bundle offer is defined as two or more inventory items sold at a discount on top of the individual items' selling price at the moment of purchase. Returning part items of a bundle for reasons other than damages or defects or incorrect fulfillment, invalidates the bundle offer and customer have to pay the differential amount for the non-returned items at the non-bundle individual item's selling price from moment of purchase; the remaining amount (for the returned items) would be refunded.

Returns Process: Items can be returned by arranging collection from your delivery address in the UAE by contacting us by support@centresouq.com. Please note that we cannot arrange returns for items located outside the UAE.

 

General conditions applicable to Returns & Exchanges

Fragrance and aerosols are final sale and cannot be returned. Returns are not accepted exclusively for free gift items given with order.

For all other products, in order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt, unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents) accompanied by their original Order confirmation. 

 

If an item returned is found to be altered or used in a way that makes it unsuitable for re-sale, we reserve the right to not accept the return, and thus no refund would be issued. In such a case, re-delivering the the item to your address will be charged on you based on the rates of delivery service available to us at that time.

We cannot offer returns on products not purchased via the Platform or products sold on other Centresouq.com websites, or sales originated outside of the United Arab Emirates. Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

 

ITEM EXCHANGES

As of July 6, 2020, any item exchange request for an order will be charged with a fee of 10 AED as shipping fee. This does not apply to orders before the aforementioned date, which would be eligible for free items exchanges.

 

TITLE TO GOODS

Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Platform and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Platform. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Platform is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Platform. We have made every effort to ensure that the information on the Platform accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Platform or Content will be error free or that this Platform or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

USER GENERATED CONTENT

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Platform is available to the public and therefore information you consider confidential should not be posted to this Platform.

THIRD PARTY SITES

Our Platform may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Platform or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

DESCRIPTIONS

At the time of publication on our Platform, all product descriptions are believed to be accurate. We also strive to represent the products on our Platform as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.

NO WARRANTY

Except as otherwise provided in these Platform Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Platform membership, any Content, or any products purchased through the Platform.

Your use of the Platform is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Platform at any time. Save as required by law, we make no warranties that access to the Platform will be uninterrupted or error-free; that the Platform will be secure; that the Platform or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Platform, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Platform shall create any warranty of any kind.

LIABILITY

Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Platform, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Platform and/or your breach of any representation, warranty, or other provision of the Platform Terms, including the use by third parties accessing the Platform using your account caused by your action or inaction.

ENTIRE AGREEMENT

You acknowledge and agree that these Platform Terms constitute the complete and exclusive agreement between us concerning your use of the Platform and any purchase by you of any items through the Platform, and supersede and govern all prior proposals, agreements, or other communications.

NO AGENCY

Nothing contained in these Platform Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

NO WAIVER

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Platform Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

ILLEGALITY

If any provision of these Platform Terms is held to be illegal or unenforceable, the remaining Platform Terms (or parts thereof) will not be affected and will remain in full force and effect.

DISPUTES AND GOVERNING LAW

These Platform Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.