Shipping Policy
Welcome to Centresoq. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our platform. By placing an order with us, you agree to the terms outlined below.
1. Delivery Partner
All orders placed on Centresoq are delivered through our trusted delivery partner:
Team Express
Team Express is responsible for order pickup, transportation, and final delivery to the customer’s provided address.
2. Shipping Locations
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We currently ship to all serviceable locations supported by Team Express.
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Delivery availability may vary based on location, pin code, or regional restrictions.
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If your location is not serviceable, you will be notified during checkout or after order confirmation.
3. Order Processing Time
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Orders are typically processed within 1–3 business days after successful payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Processing time does not include shipping or delivery time.
4. Estimated Delivery Time
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Estimated delivery time is generally 3–7 business days, depending on the destination.
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Delivery timelines may vary due to:
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Weather conditions
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Remote locations
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Public holidays
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Operational delays by the courier partner
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Centresoq is not responsible for delays caused by circumstances beyond our control.
5. Shipping Charges
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Shipping charges (if applicable) will be clearly displayed at checkout before payment.
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Charges may vary based on order value, weight, size, and delivery location.
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Any promotional free-shipping offers will be applied automatically when eligible.
6. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your shipment using the Team Express tracking system.
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Tracking details may take up to 24 hours to become active after dispatch.
7. Delivery Attempts
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Team Express will attempt delivery at least once or twice, depending on their policy.
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If delivery fails due to incorrect address, unavailability, or refusal to accept the order, the shipment may be returned to us.
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Re-delivery may incur additional charges.
8. Address Accuracy
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Customers are responsible for providing accurate and complete delivery information.
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Centresoq is not liable for delays or non-delivery caused by incorrect or incomplete addresses.
9. Damaged or Lost Shipments
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If your order arrives damaged, please report it within 24 hours of delivery.
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In rare cases of lost shipments, we will coordinate with Team Express to investigate and resolve the issue.
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Resolutions may include replacement or refund as per our Return & Refund Policy.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Centresoq Support
Email: support@centresoq.com
Phone: +971 5636 7 2838
Centresoq reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.